Terms & Conditions

Welcome to www.finescottishhampers.com. By visiting this website,  placing an order and / or making a purchase you accept and agree to be bound by these Terms and Conditions, the Privacy Policy and such other policies as may be shown on our website or notified to you from time to time, which together constitute the entire agreement between us. Nothing in these Terms and Conditions affects your statutory rights, either as a consumer or otherwise. Please read them carefully before placing your order and print a copy for future reference.

Your Account

You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct, complete and up to date. Inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the 'Your Account' area of the Website. 

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

Content & Intellectual Property Rights

www.finescottishhampers.com, its products and content is protected by national intellectual property regulations. All rights including without limitation, copyright, design and trademark rights in the website are owned by Fine Scottish Hampers Ltd.. You are only allowed to use content found on this Website as expressly agreed by Fine Scottish Hampers Ltd. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. We cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You are encouraged to browse the website and you may download material displayed on this website for your own personal, non-commercial use only. You may not distribute (for commercial or other purposes), edit, modify, re-use or transmit any of the text, images, database or other content without Fine Scottish Hampers Ltd's express written permission. You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Fine Scottish Hampers Ltd. You will not express yourself as an employee, agent or representative of Fine Scottish Hampers Ltd and we are not liable for any representation, act or omission on your part. Individuals and organisations wishing to make content of this website accessible through hypertext links are requested to contact Fine Scottish Hampers Ltd before proceeding.

All information submitted to us via this website will become the exclusive property of Fine Scottish Hampers Ltd.

Company names, designs, logos or graphics which constitute trademarks owned by third parties are included entirely for the benefit of the respective trademark owners and Fine Scottish Hampers Ltd intends no infringement of such trademarks.

Hampers and Gift boxes

Hampers and gift boxes are collections of food and non-food items packaged in containers such as wicker baskets or cardboard boxes. As these products contain perishable items and items with a rapid expiry date, your statutory right to withdraw purchases within the seven working day 'cooling-off' period does not apply to these items.

The hampers and gift boxes photographed contain only items listed. This means some items may vary according to availability and props used in the photography are not included in the hampers unless stated in the hamper listing. We may also at times show slightly different packaging in the hamper contents listing to that of the actual hamper contents.

Substitution Items

We fully expect to fulfil all orders placed. However, if we are unable to fulfil an order in whole or in part, Fine Scottish Hampers Ltd reserves the right to substitute any item with an item of equal or greater value than the original, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders.

Descriptions of products

We have made every effort to display the details, colours and prices of  items on the Website as accurately as possible. Errors and omissions are excluded. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice.

Delivery charge is an additional cost. Please refer to our Delivery Information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

We reserve the right to update prices displayed on the Website at any point.

Age Restrictions

By law we cannot sell products containing alcohol to persons under the age of 18. Proof of ID may be requested. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over. It is illegal to buy restricted products if you are under age or for someone else who is under age. Where you place an order but are under that age you are in material breach of contract and in breach of the law. The holder of the credit or debit card, which you use, will be fully liable for all sums charged in connection that any such order.

Payment

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the appropriate rate. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. For business or corporate purchasers, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This may be subject to satisfactory credit references.

All items  remain the property of Fine Scottish Hampers Ltd until payment is received in full.

You are not permitted to sell and must not offer for sale or re-sell any of our products.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Fine Scottish Hampers Ltd do not keep your card details. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.  

Please note that we cannot guarantee the security of data when communicating with us via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Promotions and Promotional Codes

If you have a published Fine Scottish Hampers promotion code, please note that offers cannot be used in conjunction with any other offers and only one offer per household may apply. 

Cancellations 

Unless your order is for personalised or bespoke items, and / or is a multiple or bulk order, you may cancel your order up to 72 hours prior to the despatch date although this will incur a small administration charge. If you wish to cancel, please contact us on info@finescottishhampers.com or 0845 388 1988. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Refunds and Returns Policy. Orders for personalised or bespoke items, or multiple or bulk items, may be cancelled only at the discretion of Fine Scottish Hampers Ltd.  

Delivery

Please see our Delivery Policy.

Please also note that as the products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man), we deliver to any address within mainland UK. By personal arrangement we may also be able to deliver overseas (please call 0845 388 1988). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws. Please note that we may be unable to deliver to specific countries depending on their particular laws. Furthermore, the importation may attract a fee/duty, which the recipient may be required to pay although you may elect to pay this on their behalf. We accept no liability should local customs authorities wish to inspect or confiscate any particular item contained within the gift, or change any import duty. Fine Scottish Hampers cannot guarantee that your goods will arrive in the same condition that they were dispatched should this be the case.

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.  

Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these Terms and Conditions, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made.

Invalidity

If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.

Customer Complaints

Fine Scottish Hampers make every effort to ensure a consistently high level of customer care. However, we do take complaints very seriously and have strict procedures to ensure that they are dealt with fairly and effectively. If you have a complaint please e-mail us at info@finescottishhampers.com, or telephone us on  0845 388 1988, with the following details:

  • the order number
  • a full description of goods which are the subject of the complaint. Please make this as informative as possible.
  • a contact name and telephone number and/or e-mail address.

We will endeavour to respond to your complaint within a maximum of 2 working days, providing a resolution to the complaint, or at the very least a timescale for such resolution, in which case you will of course be kept fully informed of progress. All complaints will be kept strictly confidential.

Thank you for reading these Terms and Conditions. Should you have any further enquiries please contact us at info@finescottishhampers.com or 0845 388 1988.

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